Office laptops are one of God's peculiar creatures. They give up on you when you least expect them to.
A couple of weeks ago, I was back home in Calcutta. I was using my wireless USB stick to connect to my official mail server. I had used it to check a few mails on Saturday and so was relatively relaxed on Monday morning when I tried to login again, living in the false belief that the IT gods were still smiling on me. Little did I know, they were just getting started.
For some reason, the laptop wouldn't recognize the USB modem no matter how many times I put it back in the slot. After doing this a couple of times, I realized the problem: my admin rights had been removed and hence, also, the rights to the modem.
"Damn," I said, and called up the IT helpdesk number at my Mumbai office.
IT: Good morning, IT helpdesk. How may I help you?
S: Yeah, hi. Listen, my laptop isn't recognizing the USB modem, because my admin rights have been revoked. Can you do something?
IT: Hmm.. right sir. What is your desk no.?
S: ~mentions desk number~
~Furious typing sound~
IT: No problem sir. I have taken down that complaint. I'll have somebody sent to your desk in 20 minutes or so.
S: Arre?!!! I just told you, I'm in Calcutta, not in Mumbai leave alone at my desk.
IT: Oh !!
Here, there comes in a very, very long pause. I can almost hear the guy's mind slowly moving into first gear.
IT: Oh, ok sir. Just give me a minute.
~some scrambling and hollering in the background~
IT (new guy): Yes sir. How may I help you?
S: ~sighs~ ~repeats problem~
IT: Sir, no problem sir. Why don't you bring the laptop here to the IT room and we'll resolve the problem.
S: God have mercy!!
IT: Sir ???!!! Sorry, I couldn't hear you.
Needless to say, I couldn't get my modem's functionality back till a week later when I joined office. Such are the mysterious ways of the IT helpdesk.